Return and Refund Policy

ALL RETURNS (including exchanges)

Returns/Exchanges
Our policy lasts 30 business days. If over 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we first require an email to  Info@sneaker-finder.com stating your order number, which items you want to return and why. Please also state whether you would like a refund or to exchange for another item. We offer exchanges to the same value, if you wish to exchange please state the items you wish to exchange for including the required sizing.

There are certain extreme situations where we may refuse refunds:
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received it will take 24 hours to be inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at  Info@sneaker-finder.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Support:24/7-

 

Contact Details:

Phone: +44 7466 417245

Email: Info@sneaker-finder.com

Contact and Return address:

Physical Address: Abvprotect Ltd, Big Yellow Selfstorage, Ashton Road, Romford, RM3 8NF, United Kingdom.